Shipping policy

Shipping Policy — Perth Padel Shop

ABN: 71 691 138 271
Last updated: October 2025

This Shipping Policy applies to purchases made on www.perthpadelshop.com, operated by Perth Padel Shop.

Dispatch location
Orders are prepared and dispatched from Mosman Park, WA.

1) Shipping Coverage

  • We ship to all Australian states and territories.

  • International shipping is available to selected countries (shown at checkout when available).

2) Shipping Options

Standard Delivery (Australia)

  • Metro: 2–5 business days

  • Regional/remote: up to 7–10 business days

Express Delivery (Australia)

  • Metro: 1–3 business days

  • Regional/remote: timing varies by postcode

Local pickup (optional)

  • If shown at checkout, pickup is available from 2/44 Wellington Street, Mosman Park WA 6012.

  • We’ll email you when your order is ready for pickup.

Delivery timeframes are estimates provided by our carriers and may be impacted by peak periods, weather events, or customs (for international orders).

3) Order Processing

  • Orders placed Mon–Fri are usually processed within 1 business day.

  • Peak periods (e.g., Black Friday, Christmas) may extend processing to 2–3 business days.

  • Once shipped, you’ll receive a dispatch email with tracking.

4) Tracking & Delivery

  • All parcels are trackable.

  • If you haven’t received your parcel within the expected timeframe, email perthpadelshop@gmail.com with your order number.

  • Deliveries occur Monday–Friday (public holidays excluded). If no one is available, the courier may leave in a safe place or take it to a collection point.

5) Shipping Fees

  • Shipping costs are calculated at checkout based on destination, weight/size, and service selected.

  • From time to time we offer free shipping promotions or thresholds; these will be clearly displayed on our website.

6) International Orders (if applicable)

  • Customers are responsible for any import duties, taxes or customs fees charged by the destination country.

  • Transit times may vary due to customs clearance and local delivery practices.

7) Damaged, Delayed or Lost Parcels

  • If your order arrives damaged, is missing items, or appears lost, contact perthpadelshop@gmail.com within 7 days of delivery (or expected delivery date).

  • We’ll open an investigation with the carrier and work to resolve the issue quickly.

  • Please keep all packaging and damaged goods until the claim is finalised.

8) Address Accuracy & Non-Delivery

  • Please double-check your shipping address at checkout. We are not responsible for delays or loss due to incorrect or incomplete addresses.

  • If an order is returned to sender due to an incorrect address or non-collection, we can re-ship (additional postage applies) or refund the product price less original shipping once the item is returned to us in resalable condition.

9) Pre-orders & Backorders

  • If an item is listed as pre-order or backorder, the estimated dispatch window will be shown on the product page and/or in your order confirmation. Your order will ship once all items are in stock unless you request split shipping (additional fees may apply).

10) Contact Us

Perth Padel Shop
2/44 Wellington Street, Mosman Park WA 6012
📧 perthpadelshop@gmail.com

For returns information, please see our Right to Cancel and Returns Policy.